Eminence

Perspectives

Lessons from ONGC Fire – Empathy brings credibility

Lessons from ONGC Fire – Empathy brings credibility While scrolling through my twitter timeline a few days back, I happened to read about this tragic incident that occurred at the ONGC plant in Navi Mumbai. Since crisis communication is one of the areas of my …

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The Reputation Rangers: Visibility and Authenticity

The Reputation Rangers: Visibility and Authenticity In one of my media training sessions, the country head of a company remarked, “While I agree we must have clarity on our key messages, yet I do not want to be the Elizabeth Holmes of my industry”. His remark sounded quite cagey and …

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Lessons from ONGC Fire: Build and engage brand advocates

Lessons from ONGC Fire: Build and engage brand advocates The layers of fire at ONGC’s oil and gas processing complex at Uran near Navi Mumbai on September 3, 2019, needs to be unfolded more to look at the significance of crisis management from communications perspective. While the previous article highlighted the importance of empathetic messaging, in this article we will …

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What keeps brands alive?

What keeps brands alive? How many of you know about this salt brand that went by the name ‘Captain Cook’? It used to be famous in the early ’90s and was a strong competitor of ‘Tata salt – Desh ka namak’. Today, the brand doesn’t …

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Time to up your Reputation quotient?

Time to up your Reputation quotient? Oh yes! It’s a small world, as the most pertinent conversations can happen in unexpected situations. Recently, I met the CEO of a reasonably well-known company in an elevator and as most conversations begin, …

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The Reputation Rangers: Visibility and Authenticity

The Reputation Rangers: Visibility and Authenticity In one of my media training sessions, the country head of a company remarked, “While I agree we must have clarity on our key messages, yet I do not want to be the Elizabeth Holmes of my industry”. His remark sounded quite cagey and we got discussing more on...
Read More

Lessons from ONGC Fire – Empathy brings credibility

Lessons from ONGC Fire – Empathy brings credibility While scrolling through my twitter timeline a few days back, I happened to read about this tragic incident that occurred at the ONGC plant in Navi Mumbai. Since crisis communication is one of the areas of my work, I started following the developments. Soon after that, a...
Read More

Lessons from ONGC Fire: Build and engage brand advocates

Lessons from ONGC Fire: Build and engage brand advocates The layers of fire at ONGC’s oil and gas processing complex at Uran near Navi Mumbai on September 3, 2019, needs to be unfolded more to look at the significance of crisis management from communications perspective. While the previous article highlighted the importance of empathetic messaging,...
Read More

What keeps brands alive?

What keeps brands alive? How many of you know about this salt brand that went by the name ‘Captain Cook’? It used to be famous in the early ’90s and was a strong competitor of ‘Tata salt – Desh ka namak’. Today, the brand doesn’t appear in any of the markets and is said to...
Read More

Time to up your Reputation quotient?

Time to up your Reputation quotient? Oh yes! It’s a small world, as the most pertinent conversations can happen in unexpected situations. Recently, I met the CEO of a reasonably well-known company in an elevator and as most conversations begin, he happened to ask me about what I do. As it seemed like my “elevator...
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Lessons from the ‘Being’ Franchise on reputational wealth

Lessons from the ‘Being’ Franchise on reputational wealth After a regular day at work, I received a call from an old friend on my way back home. Since it had been long that we got a chance to connect, we started talking about life, career, family and more. During the conversation, he mentioned that he...
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